Policy and Billing Frequently Asked Questions (FAQs)
At MAPFRE, we constantly work to improve our services and develop the best relationships we can with our customers. Answers to commonly asked questions about your insurance policies and insurance billing documents can be found below.
How and when will I receive my renewal package?
If you still receive paper documents, you will receive a mailed package approximately 20-30 days before your policy Effective Date. If you have signed up for paperless, you will receive an email that your documents are ready to review in your online account approximately 25-30 days before your policy Effective Date. If you wish to sign up for paperless, you may sign up at myaccount.mapfreinsurance.com.
How do I contact customer service with billing questions?
Contact Phone Number: 855-MAPFRE-7 (855-627-3737)
Our customer service hours are Monday through Friday 7 a.m. to 9 p.m. and Saturday 8 a.m. to 5 p.m.
I have a question regarding a Commercial Lines Premium Audit, who should I contact for billing and other information?
Our Commercial Lines Team can answer any billing or other information relevant to your Premium Audit. They are available Monday through Friday between 8:00 am and 4:30 pm . You can reach them by email at premaudit@mapfreusa.com or by phone at 855-648-7200.
What is the minimum payment due upon renewal?
Depending on your policy type, a 10% or 20% renewal payment is due by the policy effective date to avoid cancellation. Future installments will be based upon the payment plan you selected.
If I make automatic payments through EFT, what do I need to do to update bank information or my deduction date?
Typically, no action is needed when you make automatic payments through EFT. However, you can log in to your MAPFRE online account if you need to change account information or deduction date.
If I pay electronically through my bank, do I need to take any action?
If the cost of your policy changes, your minimum amount due may increase or decrease. If this happens, you must update your payment amount through your bank.
What if I have an outstanding balance from my previous policy term?
Any policy balance from the previous policy term will be automatically rolled over onto your next billing statement.
What are my payment options?
- Sign up for AutoPay for a direct EFT payment for convenient, automatic on-time payments
- Pay by logging into myaccount.mapfreinsurance.com
- Make a one-time payment without signing up for an account by visiting payments.mapfreinsurance.com
- Set up automatic payments through your banking institution
- Call 855-MAPFRE-7 (855-627-3737). Simply say “Pay my bill” to make a payment through our telephone system.
- Call 855-MAPFRE-7 (855-627-3737) to make a payment by speaking with a customer service representative. A $2.95 fee applies
How do I receive a Paid-in-Full discount?
If your policy is eligible, an up to 10% Paid-in-Full discount applies if payment is made in full for your renewal by the first installment due date.
What are the self-service option available on myaccount.mapfreinsurance.com?
- Pay your bill by e-check or credit card and store credit cards for future use
- Sign up for AutoPay (EFT) payment
- Manage Green Program enrollment
- Update your address
- File a claim
How do I update my coverages?
You may contact your agent if you wish to make changes to your policy.
How does equity billing work?
Equity-based billing determines how much premium should be charged for each day of coverage based on the policy length and total premium.
What if I overpay my bill?
We will apply the overpayment amount to the next bill. If your overpayment pays off the next bill, you will not receive a bill until equity has run out and money is now due.
Is there a fee if I voluntarily cancel my policy early?
There is no fee If you cancel your policy within the first 30 days. After the first 30 days, there is a pro-rated fee for cancelling the policy early.