Often, the appraisal option is chosen when a claim is first reported. These options include:
- CAR EZ – Your simple start-to-finish, guaranteed appraisal/repair program.
- ePICS – Take and submit your own photos of your auto damage.
- Field Assignment – A licensed appraiser will be sent to inspect your vehicle.
You select a registered repair shop. The options available with any type of appraisal include:
- CAR EZ – Our highest rated priority-scheduled repair program. MAPFRE guarantees work quality for life of ownership. Search for a shop near you.
- Preferred Shop – The repair shop accepts appraisal amount and guarantees the repairs.
- All Other Shops – You have the choice of any registered repair shop.
If you purchased substitute transportation coverage, we can authorize your reservation with Hertz or Enterprise.
- CAR EZ – Rental arrangements are taken care of for you.
- Direct Billing and Payment with Hertz and Enterprise.
- Rental vehicle delivery options are available.
- Covered rental days are subject to authorization and policy limits.
- No coverage under policy? Affordable rates via Hertz for MAPFRE customers. Speak with your claim professional.
Once your vehicle has been repaired:
- CAR EZ – Expert repairs are paid directly to the shop and guaranteed by MAPFRE for life of ownership.
- If your repair was completed outside of the CAR EZ network, a signed Direction to Pay will allow MAPFRE to pay them directly. Your shop will supply you with the form.
- In either situation, if your deductible applies, you will pay those funds to the repair shop.
*Subject To Policy Conditions
