MAPFRE Insurance has made managing your account and viewing your policies easy! We’re still here if you need to give us a call, but you can take advantage of many self-service options just by logging in.
When policyholders in Massachusetts sign up for a MAPFRE account, here are the things you can do:
Make payments
Through your account, sign up for paperless and avoid late payments to your premium with MAPFRE’s safe and secure online payment methods:
Enroll in AutoPay (EFT)
Electronic payments from your bank
One-time electronic payment
(Massachusetts only)
View policy information
See your policy details, policyholders, vehicles on policy, update your mileage, view your claims, and more.
Ask billing questions
Have a question about your bill? Send us a question a representative will get back to you.
Report a claim
When the unexpected happens, easily report a claim through your account.
Send claim documents
If you need to send us claim documents, easily upload them by logging in.
Send discount validation documents
Send MAPFRE your supporting documents to qualify for discounts like:
- Good Student
- Student Away
- Pan-Mass
- AAA
Already have a MAPFRE account? Make sure the correct contact information is always up to date so that we can easily assist you if needed. If you are a Massachusetts policyholder and don’t have a MAPFRE account yet, creating one is simple. All you need is the insured’s policy number, name, date of birth, and zip code to get started.
Help when you need it
MAPFRE representatives are always here if you need us! You can also contact your independent agent or a customer service representative in your state to help you review or change your personal information and to ensure you have the right coverage to suit your individualized needs.
Frequently asked questions
Will I be notified when new policy documents are available?
You will receive email notifications when your new policy is ready, when you add an endorsement, when a payment is late, and if your policy has lapsed.
Can documents be easily printed from my online account?
Documents in your account can be easily viewed, downloaded, and printed using Adobe Acrobat Reader (PDF).
How long do documents stay in my account?
Documents will always stay in your account but will display by the most recent policy term.
Will my information be secure?
MAPFRE uses industry-standard encryption such as Secure Sockets Layer/Transport Layer Security (SSL/TLS) so that data between your device and MAPFRE servers is unreadable to unauthorized parties.
MAPFRE also uses industry standard authentication protocols like OAuth 2.0, coupled with stringent access controls, to verify the identity of users and prevent unauthorized access.
In addition, MAPFRE supports biometric authentication methods such as fingerprint recognition and facial recognition to safely verify the identity of users and reduce the reliance on traditional password-based authentication.
